Troubleshooting
Fixes for common connection and permission problems.
The sign-in window says "Can't connect this app"
The assistant sent an incomplete request. Remove the connector and add it again with the exact address https://app.dialhank.com/api/mcp.
"Your role can't use this tool"
Your role in that organization doesn't allow the change. See Permissions. In a multi-location company, an Operator can change their own locations; ask the assistant to use the location rather than the organization.
"This connection was granted read-only access"
You approved a read-only connection. Disconnect it in Settings → Team → Connected apps and connect again, allowing changes.
The assistant changed the wrong location or company
Name the company and location in your request. If you belong to several companies, ask "which Hank organizations do I have?" first.
"This on-call schedule changed in another session"
Someone saved the same schedule in the dashboard at the same moment. Ask the assistant to try again; it reads the latest schedule first.
The assistant can't find Hank's tools
Make sure the Hank connector is turned on for the chat, and that its status is connected. If it has been 30 days since you last used it, connect again.