Hank in your AI assistant
Manage call routing and on-call from Claude, ChatGPT or any assistant that supports MCP.
Hank has an MCP server: a secure connection that lets an AI assistant work with your Hank account. Once connected, you can ask about and change your call routing in plain language instead of clicking through settings.
"Who's on call for emergencies this weekend?"
"Jamie is covering for Riley on Saturday. Set that up."
"After hours, send emergencies to Jamie, then Riley, then the office."
What it covers
Everything on the Call Routing, Transfer Routes and On-call Rotations pages, plus the settings that decide where calls go:
- Routing contacts, employees, departments and TPAs
- Transfer routes and their calling orders
- Which route handles each kind of call, in and after business hours
- On-call rotations, swaps, planned shifts, pausing and timezones
- Office hours, lunch and holiday closures
- Service-area ZIP codes
- Lead policy
It doesn't change billing, team members, integrations, voice behavior or your knowledge base.