Companies with several locations
Organization and location settings, and how to point an assistant at the right one.
In a company with more than one location, some routing belongs to each location and some to the whole organization. See How call routing works for which is which.
Telling the assistant where
Name the location in your request: "for the Dallas office" or "for the whole company". The assistant passes it along as:
locationId: which locationsettingsScope:"location"for that location's settings, or"organization"for company-wide ones
If a request goes to the wrong level, Hank refuses and says which one to use, so the assistant can try again.
By default
Without a location, the assistant works with the organization and location you last had selected in the dashboard. Connecting an assistant never changes your dashboard selection.
ZIP codes
Service-area ZIP codes belong to one location each. Adding a ZIP code another location already serves is refused. ZIP+4 codes are stored as their five-digit ZIP, which is what callers are matched on.